Working ON Your Business & Setting Your Vision
Master the core concepts of working on your business & setting your vision tailored specifically for the Plumbing Contractor industry.
💡 Core Concepts & Executive Briefing
Introduction
You've built a plumbing business that generates income, but if every job, decision, and client interaction revolves solely around you, then what you've created is not a business—it's a stressful series of daily tasks. To truly grow your plumbing contracting business, you need to shift from working IN your business, where you’re handling the pipes and installations, to working ON your business, where you focus on systems and strategic growth. This requires setting a clear vision and establishing core values that allow your team to function independently.
The Shift: From Technician to Leadership
When you’re working IN the business, you’re the primary plumber—fixing leaks, installing appliances, or managing emergency calls. In contrast, working ON the business involves crafting the strategies and processes that keep the plumbing operation running smoothly without your direct involvement. It’s essential to step back from daily tasks and begin to construct a self-sufficient team.
Defining Your Vision and Core Values
As you take a step back, you risk the chance that your team could flounder without your direct guidance. To prevent this, you need to establish a clear Vision (the future direction of your plumbing business) and Core Values (the guidelines for your team’s operations). These aren’t just feel-good statements; they are the principles that shape hiring, firing, and daily decision-making in your plumbing contracting business. For instance, if one of your core values is 'Customer Satisfaction First,' your crew understands that they are empowered to make decisions in the field that prioritize resolving client issues.
Real-World Example
Take the case of a plumbing contractor who insists on inspecting every residential project personally. This hands-on approach leaves them overwhelmed and limits their ability to take on new jobs. By beginning to work ON the business, they establish a core value of 'Quality Assurance,' create an SOP for final inspections, and hire a foreman to take over these responsibilities. This shift allows the owner to focus on expanding the customer base and securing larger commercial contracts.
Summary
Transitioning from working IN your plumbing business to working ON it is essential for growth. By clarifying your vision and setting core values, you not only empower your team but also free yourself to focus on developing strategies that will help your business thrive in the competitive plumbing industry.
⚠️ The Industry Trap
📊 The Core KPI
🛑 The Bottleneck
✅ Action Items
2. **Craft Core Values:** Articulate 3-5 core values that your plumbing operation needs, ensuring they guide every team decision when you're not present.
3. **Develop an SOP:** Create a step-by-step Standard Operating Procedure for one of the identified tasks and assign it to a trusted team member to execute this week.
What business owners say about us
I had the pleasure of meeting Jani last night when he made a presentation at Langley Elks.
Very knowledgeable and lots of information ...
I had a consultation session with Jani, and it was a great experience. He provided clear, practical strategies tailored to my business and shared valuable markting insignts. I appreciated his professionalism, knowledge, and honest advice.
I've been struggling with how to grow my voice-over business and Jani was able to show me a path past several roadblocks. Just one call and I have 3 ways I can improve my business today as well as a few specific research topics to look further into. Definitely recommend.
I highly recommend Modern Marks Business Consultants. I had a great telephone consultation with Jani covering ideas for customer growth. Building and implementing technology into the business for stream lining things that I am not as proficient at.
Thank you Jani I am excited to get started and implement the things we discussed.
Jacqueline Snider
Xtra Sharp by Jacqueline
Signed up for the Essential package with Modern Marks specifically to tighten up my sales process, and it’s made a real difference. Instead of feeling pushy or scripted, I now have a natural, step-by-step way to talk to potential customers that actually builds trust. We worked through common objections together — like pricing pushback — so I’m no longer caught off guard on calls. My close rate has noticeably improved, and I feel far more confident going into every conversation.
Beyond sales, Jani also helped me clean up my operations — we built simple checklists for the everyday tasks that used to only live in my head, which made it so much easier to stay organized and consistent. One-on-one sessions are practical and specific to my business, not generic advice. Thank you, Jani, for giving me the tools and the confidence to close deals the right way and run things more smoothly behind the scenes. Highly recommend if you want to stop guessing on sales calls. Thanks for everything, Jani!
I just had a phone call with Jani, and it was fantastic.
As someone in the renovation industry, I’ve always found it difficult to trust business coaches because it’s easy to assume they won’t fully understand the unique challenges of running a construction company. I’m really glad I gave Jani the opportunity.
Even without a construction background, Jani quickly identified gaps in my systems and processes, asked the right questions, and provided practical advice that gave me a much clearer path forward. His ability to understand my business and pinpoint areas for improvement was genuinely impressive.
If you’re looking for a business coach who can help you build better systems, improve operations, and scale your business with confidence, I wouldn’t hesitate to recommend Jani.
Ready to scale your Plumbing Contractor business?
Start with a free 2-minute Business Health Audit — get your score and your #1 bottleneck, then book a free strategy call. Or pick a plan below.
📊 Take the Free Business Health Audit
