Working ON Your Business & Setting Your Vision
Master the core concepts of working on your business & setting your vision tailored specifically for the Plumbing Contractor industry.
💡 Core Concepts & Executive Briefing
Introduction
You've built a plumbing business that generates income, but if every job, decision, and client interaction revolves solely around you, then what you've created is not a business—it's a stressful series of daily tasks. To truly grow your plumbing contracting business, you need to shift from working IN your business, where you’re handling the pipes and installations, to working ON your business, where you focus on systems and strategic growth. This requires setting a clear vision and establishing core values that allow your team to function independently.
The Shift: From Technician to Leadership
When you’re working IN the business, you’re the primary plumber—fixing leaks, installing appliances, or managing emergency calls. In contrast, working ON the business involves crafting the strategies and processes that keep the plumbing operation running smoothly without your direct involvement. It’s essential to step back from daily tasks and begin to construct a self-sufficient team.
Defining Your Vision and Core Values
As you take a step back, you risk the chance that your team could flounder without your direct guidance. To prevent this, you need to establish a clear Vision (the future direction of your plumbing business) and Core Values (the guidelines for your team’s operations). These aren’t just feel-good statements; they are the principles that shape hiring, firing, and daily decision-making in your plumbing contracting business. For instance, if one of your core values is 'Customer Satisfaction First,' your crew understands that they are empowered to make decisions in the field that prioritize resolving client issues.
Real-World Example
Take the case of a plumbing contractor who insists on inspecting every residential project personally. This hands-on approach leaves them overwhelmed and limits their ability to take on new jobs. By beginning to work ON the business, they establish a core value of 'Quality Assurance,' create an SOP for final inspections, and hire a foreman to take over these responsibilities. This shift allows the owner to focus on expanding the customer base and securing larger commercial contracts.
Summary
Transitioning from working IN your plumbing business to working ON it is essential for growth. By clarifying your vision and setting core values, you not only empower your team but also free yourself to focus on developing strategies that will help your business thrive in the competitive plumbing industry.
⚠️ The Industry Trap
📊 The Core KPI
🛑 The Bottleneck
✅ Action Items
2. **Craft Core Values:** Articulate 3-5 core values that your plumbing operation needs, ensuring they guide every team decision when you're not present.
3. **Develop an SOP:** Create a step-by-step Standard Operating Procedure for one of the identified tasks and assign it to a trusted team member to execute this week.
What business owners say about us
I just had a phone call with Jani, and it was fantastic.
As someone in the renovation industry, I’ve always found it difficult to trust business coaches because it’s easy to assume they won’t fully understand the unique challenges of running a construction company. I’m really glad I gave Jani the opportunity.
Even without a construction background, Jani quickly identified gaps in my systems and processes, asked the right questions, and provided practical advice that gave me a much clearer path forward. His ability to understand my business and pinpoint areas for improvement was genuinely impressive.
If you’re looking for a business coach who can help you build better systems, improve operations, and scale your business with confidence, I wouldn’t hesitate to recommend Jani.
Had a great conversation with Jani. He took the time to research my business beforehand and came to the call prepared with thoughtful ideas and a fresh perspective. I appreciated that the discussion was practical, specific to my company, and provided a few actionable opportunities to consider. Thanks again for your time and insights.
Outstanding marketing, SEO, and consulting services! Their expertise has helped improve our online presence, increase visibility, and attract more potential clients. They take the time to understand our business goals and provide practical, results-driven strategies. Communication is always prompt, and helpful. I highly recommend their services to anyone looking to grow their business and strengthen their digital marketing efforts.
I wasn't sure coaching was worth the money but Modern Marks proved me wrong. I was working long weeks and stressed all the time. They helped me set up real systems so things run without me. I took a week off recently and nothing fell apart!! solid business coaching, definitely recommend
Jani was incredibly helpful in providing detailed and actionable guidance about how to overcome specific roadblocks in my business. It's valuable to get perspective from someone who has achieved the things you're striving to. Very high quality consultation. Highly recommend Modern Marks.
Modern marks business consulting services has been a monumental help in my new pressure washing startup in every way for the last 3+ years. I have now had hundreds of hours one-on-one with Jani, who has helped me take my business to a new level, helping me build systems in marketing, sales, operations, finance and more. If you are serious about growth in any small to medium sized business, I would 100% recommend their consulting services.
Ready to scale your Plumbing Contractor business?
Start with a free 2-minute Business Health Audit — get your score and your #1 bottleneck, then book a free strategy call. Or pick a plan below.
📊 Take the Free Business Health Audit
