Working ON Your Business & Setting Your Vision
Master the core concepts of working on your business & setting your vision tailored specifically for the Commercial Cleaning Services industry.
💡 Core Concepts & Executive Briefing
Introduction
In the Commercial Cleaning Services industry, you've likely established a steady stream of clients and built a reputation for your quality work. However, if you're the one cleaning offices, managing supplies, and handling every client call, you're not running a business; you're trapped in a high-stress job. To grow your business and increase profitability, you must transition from working IN your business—performing daily cleaning tasks—to working ON your business—developing efficient systems and strategic goals. This requires a clear vision that guides your operations and ensures your team can function independently.
The Shift: From Operator to Owner
When you work IN your business, you're often the one on the ground, vacuuming carpets, scrubbing bathrooms, or fixing equipment issues. Working ON your business allows you to focus on high-level activities like establishing contracts, developing client relationships, and optimizing cleaning processes. Identify tasks that can be delegated to your staff. This means creating standard operating procedures (SOPs) for quality control, hiring a supervisor to oversee cleaning crews, and setting strategies for growth that don’t involve your direct input.
Defining Your Vision and Core Values
As you step back from daily operations, it’s vital to clarify your company's Vision and Core Values. These elements help maintain cohesion as you delegate responsibilities. For instance, if your Vision is to be the leading commercial cleaning service in your city, your Core Values might include 'Customer Satisfaction' and 'Integrity'. These guide how to manage client interactions and employee conduct. For example, a core value of 'Detail-Oriented Service' lets employees know they should always double-check their work before leaving a site without needing your approval.
Real-World Example
Think of a hardworking owner of a small commercial cleaning service, who insists on visiting each job site to ensure quality control. This hands-on approach limits the ability to take on more clients and hampers growth. By transitioning to a focus on working ON the business, they establish a core value of 'Consistent Quality Standards', develop SOP checklists for cleaning tasks, and hire a quality control manager to oversee crews. This frees the owner to concentrate on expanding their client base and increasing revenue.
Key Takeaway
Shifting from operator to owner is essential for scaling your Commercial Cleaning Services business, improving efficiency, and ultimately creating a team that delivers your promise of cleanliness without your constant supervision.
⚠️ The Industry Trap
📊 The Core KPI
🛑 The Bottleneck
✅ Action Items
2. **Establish Core Values:** Draft 3-5 core values such as 'Commitment to Cleanliness' or 'Respect for Client Property' that your staff can refer to when making decisions.
3. **Create a Simple SOP:** Develop a basic SOP for a task that you've identified for delegation and assign it to a team member this week to begin the transition away from daily micromanagement.
What business owners say about us
I had the pleasure of meeting Jani last night when he made a presentation at Langley Elks.
Very knowledgeable and lots of information ...
I had a consultation session with Jani, and it was a great experience. He provided clear, practical strategies tailored to my business and shared valuable markting insignts. I appreciated his professionalism, knowledge, and honest advice.
I've been struggling with how to grow my voice-over business and Jani was able to show me a path past several roadblocks. Just one call and I have 3 ways I can improve my business today as well as a few specific research topics to look further into. Definitely recommend.
I highly recommend Modern Marks Business Consultants. I had a great telephone consultation with Jani covering ideas for customer growth. Building and implementing technology into the business for stream lining things that I am not as proficient at.
Thank you Jani I am excited to get started and implement the things we discussed.
Jacqueline Snider
Xtra Sharp by Jacqueline
Signed up for the Essential package with Modern Marks specifically to tighten up my sales process, and it’s made a real difference. Instead of feeling pushy or scripted, I now have a natural, step-by-step way to talk to potential customers that actually builds trust. We worked through common objections together — like pricing pushback — so I’m no longer caught off guard on calls. My close rate has noticeably improved, and I feel far more confident going into every conversation.
Beyond sales, Jani also helped me clean up my operations — we built simple checklists for the everyday tasks that used to only live in my head, which made it so much easier to stay organized and consistent. One-on-one sessions are practical and specific to my business, not generic advice. Thank you, Jani, for giving me the tools and the confidence to close deals the right way and run things more smoothly behind the scenes. Highly recommend if you want to stop guessing on sales calls. Thanks for everything, Jani!
I just had a phone call with Jani, and it was fantastic.
As someone in the renovation industry, I’ve always found it difficult to trust business coaches because it’s easy to assume they won’t fully understand the unique challenges of running a construction company. I’m really glad I gave Jani the opportunity.
Even without a construction background, Jani quickly identified gaps in my systems and processes, asked the right questions, and provided practical advice that gave me a much clearer path forward. His ability to understand my business and pinpoint areas for improvement was genuinely impressive.
If you’re looking for a business coach who can help you build better systems, improve operations, and scale your business with confidence, I wouldn’t hesitate to recommend Jani.
Ready to scale your Commercial Cleaning Services business?
Start with a free 2-minute Business Health Audit — get your score and your #1 bottleneck, then book a free strategy call. Or pick a plan below.
📊 Take the Free Business Health Audit
