Site Fit-Out Management
Modern Marks Business Consultants acts as your Owner’s Representative to run the site fit-out as a controlled project, with defined scope, schedule, and budget. We coordinate trades and vendors (GC, electrical, mechanical, millwork, low-voltage), manage the critical path from demolition to occupancy, and establish a cadence for site meetings, RFIs, change orders, and deficiency resolution. On the compliance side, we track permitting milestones (building, signage, occupancy, fire) and manage licence/registration paperwork as required by your industry and municipality, maintaining an auditable documentation package so you can open on time without last-minute surprises.
Tech Stack Replication
We replicate your HQ tech stack at the new site with a standard deployment blueprint so performance and reporting remain consistent across locations. This includes POS provisioning, payment terminal configuration, inventory scanner setup, device imaging, user/role permissions, and integration checks (accounting, eCommerce, loyalty, or ERP where applicable). We also implement network standards—ISP coordination, firewall/router configuration, segmented Wi-Fi (staff/guest/IoT), cabling validation, and redundancy options—plus end-to-end testing for uptime and data flow. Security systems are deployed to spec (camera placement, NVR/cloud configuration, retention policies, access control), ensuring the site meets operational, insurance, and loss-prevention requirements.
Local Hiring & Onboarding
We run a local hiring campaign designed to fill key roles while protecting service quality and culture as you scale. Modern Marks develops role scorecards, compensation bands, and screening criteria, then executes postings, outreach, and applicant triage with structured interview guides to reduce hiring risk. We conduct interviews for the location manager and frontline staff, coordinate reference checks where required, and produce a short-list with clear selection rationale. Once hires are confirmed, we standardize onboarding (paperwork, scheduling, system access, and training plans) so the team is operationally ready before soft launch.
"Train the Trainer" Execution
During the soft launch, we deploy an on-site “train the trainer” team to operationalize your SOPs in real conditions and build local capability quickly. Training is delivered against a competency checklist covering customer flow, quality controls, inventory handling, cash management, safety, escalation paths, and daily/weekly reporting. We validate that the new location manager can coach to standard, enforce compliance, and run shifts independently, while capturing gaps that require SOP updates or tooling changes. The outcome is a repeatable playbook for future openings, not just one-off training.
Grand Opening Event
We manage grand opening logistics as an integrated launch plan spanning operations readiness, brand presentation, and local visibility. This includes coordinating ribbon-cutting schedules with local stakeholders, executing a PR and community outreach checklist, confirming staff coverage and peak-hour plans, and ensuring all customer-facing assets are installed and compliant (interior/exterior signage, wayfinding, promotional materials, window vinyl). We also run a day-of command structure—issue triage, vendor coordination, and performance monitoring—so the opening event supports revenue goals while maintaining the operating standards you’ve built at HQ.